Trust & Safety

Your safety is our priority

We're building a trusted community through verification, transparency, and accountability at every step.

How We Keep You Safe

Multiple layers of protection for your peace of mind

Both customers and handymen rate each other after every job, ensuring accountability on both sides.

All handymen complete profile verification before accepting jobs. Background checks coming soon.

Know exactly where your handyman is and when they'll arrive with live GPS tracking.

All messaging happens in-app, keeping your personal contact information private.

All payments are processed securely through Stripe. We never store your payment details.

Our support team is available around the clock to help with any issues or concerns.

Transparency through two-sided feedback

After every completed job, both the customer and handyman can leave a review. This ensures quality and professionalism on both sides.

Reviews include star ratings, tags for specific qualities (punctual, professional, quality work), and optional text descriptions.

All reviews are publicly visible on profiles. You can see exactly who you're working with before accepting a job.

Our team reviews reports of abusive or fake reviews to maintain the integrity of our platform.

Each review contains multiple data points to help you make informed decisions:

How we expect everyone to behave

Treat everyone with respect and professionalism. Harassment, discrimination, or abusive behavior will not be tolerated.

Provide accurate information in your requests and profiles. Misleading information damages trust.

If you encounter unsafe behavior, inappropriate content, or other issues, report it immediately.

Don't share other users' personal information. Keep all communication within the app.

How we verify our handymen before they can accept jobs

If you're experiencing an emergency or feel unsafe during a job, contact us immediately.

Thousands of customers and handymen trust Handio for safe, reliable home repairs.