Privacy Policy

We are committed to protecting your privacy and being transparent about how we collect, use, and share your information when you use Handio websites, applications, APIs, and related services (collectively, the "Service").

Last updated: August 27, 2025

1. What “Personal Information“ means

"Personal Information" means any information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with an identified or identifiable individual. It includes typical identifiers (such as name, email, address), online identifiers (such as IP address or account IDs), and information tied to those identifiers. Aggregated or anonymized data that cannot reasonably be used to identify you is not considered Personal Information.

2. How we collect, use, and share your information

Information you provide to us

Account and profile data: name, email, username, password, preferred language, and organization details.
Billing and transactions: payment method details (processed by our payment processors), billing address, subscription plan, and related records. We do not store full payment card numbers on our systems.
Content you submit: code, files, prompts, chat messages, and other inputs or outputs you process through the Service.
Communications: emails, support requests, survey responses, bug reports, and feedback.

Information collected automatically

Usage data: interactions with features, logs, timestamps, performance metrics, and diagnostic data.
Device and network data: IP address, browser type, operating system, device identifiers, and approximate location derived from your IP address.
Cookies and similar technologies: we use cookies, local storage, and similar technologies for session management, security, analytics, and personalization. You can control cookies through your browser settings.

Information from third parties

We may receive information about you from identity providers (for example, when you sign in with a third-party SSO), analytics providers, payment processors, or integration partners you choose to connect. The information we receive depends on their policies and your settings.

How we use your information

To provide, operate, and maintain the Service.
To personalize the Service and improve user experience.
To process payments, prevent fraud, and ensure account security.
To provide customer support and communicate about updates or changes.
To monitor performance, conduct analytics, and improve our products.
To comply with legal obligations, enforce our terms, and protect the integrity of the Service.
To develop and improve AI features, including model evaluation and safety testing. Where applicable, you may opt out of training use of your content and prompts via your account settings if your plan includes data privacy controls.

How we share your information

Service providers: with trusted vendors that help us run the Service (e.g., hosting, cloud infrastructure, analytics, logging, customer support, and payment processing), bound by contractual confidentiality and security obligations.
Corporate affiliates: with our affiliates for operational purposes consistent with this Policy.
Legal and safety: to comply with law, lawful requests, or legal process; to enforce our agreements; or to protect the rights, property, or safety of Handio, our users, or the public.
Business transfers: in connection with or during negotiations of any merger, sale of assets, financing, or acquisition of all or a portion of our business to another company.
With your direction or consent: for example, when you choose to enable or connect a third-party integration.

3. Links to other websites

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

4. Public blogs & forums

If you post content on public areas of the Service (such as forums, community spaces, or public issue trackers), that information may be publicly accessible. Do not share sensitive information in public areas.

5. Customer testimonials and reviews

We may display personal testimonials and reviews on our Service with your consent. If you wish to update or delete your testimonial, please contact us via the contact form.

6. Protection of information

We implement technical and organizational measures designed to protect your Personal Information. However, no method of transmission or storage is 100% secure. If we become aware of a security incident that affects your Personal Information, we will notify you as required by applicable law.

7. Hosting and data transfer

We operate globally and may process information in the United States and other countries. When we transfer Personal Information internationally, we rely on appropriate safeguards such as Standard Contractual Clauses and/or your consent, as required by law. Certain subscription plans may include options for data residency preferences or bring-your-own-key controls.

8. Your choices

Cookies: You can control cookies via your browser settings. If you disable cookies, some features of the Service may not function properly.
Marketing communications: You may opt out of marketing emails by using the unsubscribe link in those emails. You will continue to receive transactional or service-related communications.
Training data use: Where available, you can opt out of having your prompts and content used to improve models via your account settings. This does not affect processing needed to provide the Service.

9. Correcting and updating your information

You may access, update, or correct certain account information directly in the Service. If you require assistance, please reach out via our contact form.

10. Data retention

We retain Personal Information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on data type and legal requirements.

11. Children's Personal Information

Our Service is not directed to children, and we do not knowingly collect Personal Information from anyone under the age of 13 (or the age required by applicable law in your jurisdiction). If you believe a child has provided us Personal Information, please contact us and we will take appropriate action.

12. Your California privacy rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA, including rights to know and access certain information, request deletion, correct inaccurate information, opt out of certain sharing or selling of data (we do not sell Personal Information), and to not be discriminated against for exercising your rights. To exercise your rights, please submit a request via our contact form.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Policy on this page and update the "Last updated" date above. Material changes may also be communicated via email or in-product notice.

14. Business transactions

We may disclose or transfer Personal Information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy. We will continue to protect your Personal Information in accordance with this Policy and applicable law.

15. Contact us

If you have questions about this Privacy Policy, please reach out via our contact form.

Address: Handio Legal Department